Help - KidsRoomTreasures.com Policies

Help > Policies

By placing an order in our webstore, a customer agrees with policies and rules listed below.
1. Return Policy
 

The Company reserves the right to accept or deny any return or claim on a case-by-case basis. If there are any questions regarding the policy below or for any details prior to ordering, please emails us.
Returns have to be received within 30 days from the date of receipt in a brand new condition, free of scents, hair or stains. RMA#(return authorization number) for the duvet covers has to be requested within 3 days of receipt of the merchandise and shipment received within 14 days

10% restocking fee or minimum $8.50 applies to all returns. Items received in condition requiring cleaning (e.g. pet hair) will be deducted 25% from the refund amount. Certain duvet covers, large comforter sets and products made by Sweet Jojo Designs will have a restocking fee of 15-20% depending on the item and the manufacturer the item will be going back to. Actual shipping cost will also be deducted from a refund total, please read under Shipping Charges and Free Shipping Orders further below.
If order is returned back to the manufacturer/distributor without prior contact with our customer service or any other errant return, $15 or 25% restocking fee will be deducted, whichever is greater.

KidsRoomTreasures.com has a No Return Policy on bedding sheets, all personalized items and items made per order: clocks, growth charts and framed art prints. Exception: sheets will be accepted if completely unopened, plastic packaging intact. Shipping costs are non-refundable.

Please also note that orders paid for with American Express (AMEX) card will have an additional 3.5% of the original order total deducted from the refund amount due to the fee structure of AMEX.


Return Instructions:

    Step 1:
    RMA (return merchandise authorization) number is required on all returns - packages returned without RMA# will either not be accepted or a $15 or 25% restocking fee will be assessed whichever is greater.
    Always initiate your return by Emailing Us for a return address and instructions. The easiest and fastest way is to Reply to your Order Confirmation Email with a return instructions request. Orders are shipped directly from the manufacturers/distributors so the return address will not be the same as address the package shipped from.

    Step 2:
    Write the RMA# on the outside of the box along with the address provided by us. Include the merchandise which satisfies the conditions described below, packing slip, label or a copy of your order confirmation and send back to the address provided.

    Step 3:
    Merchandise is inspected upon receipt and refund is issued. Please allow up to two billing cycles for the refund to show up on your credit card statement. Initial shipping costs are non-refundable.

    To check on the status of your refund, please email our customer service support. Simply reply to our order confirmation email with a request for a status of your refund. Although returns are processed within a few days of receipt of the returned merchandise, please note that it may take up to two billing cycles for a credit to show on your statement.


    Conditions that have to be satisfied to qualify for a return and a refund:

    - Items must be in the original, intact packaging with no damage, ripped wrapping or missing pieces, free of odors, scents, hair or stains - in general resaleable condition.Definition of 'resaleable' would be merchandise that can be re-sold as brand new to another customer. Please do not attach any sticky notes or personal address labels on the plastic wrapping of a product being returned.

    - No returns on personalized items, toddler bed skirts, bed sheets, crib sheets and white comforter/pillow inserts. Exception: sheets / inserts will be accepted if completely unopened, plastic packaging has to be intact.

    - Unused, unwashed, unaltered item(s) only.
    A. Items received in dirty but salvageable condition (e.g. pet hair) requiring additional cleaning will be deducted 25% from the refund amount.
    B. Items received with apparent signs of being used, washed, scented with dryer sheets, smoke smell, altered, no original item packaging, or in any non-resealable condition, are non-returnable and no refund will be given
    . If this case, a customer has an option to pay for a return shipping to have the item(s) returned back to them. Otherwise, the item(s) become property of the company and customer receives no refund.

    -Duvet Covers have to be unopened to qualify for a return, once unfolded they cannot be accepted for a return due to sanitary reasons.  
    RMA# for duvet covers has to be requested within 3 days of receipt of the package and return received  within 14 days.

    - All other returned products have to be received within 30 days from the date of mailing.  No returns are accepted after 30 days from the original date of shipping and without the RMA# on the package.


    Initial and Return Shipping Charges:
    Initial shipping charges are non-refundable. Return shipping charges are responsibility of a customer unless a product is defective. If any part of an order is returned and the shipping cost paid by our company exceeded what a customer initially paid based on our shipping table quote, difference in the amount will be subtracted from the refund amount. All details will be provided in the reply email to a customer's return request.


    Free Shipping Orders:
    Orders shipped with FREE SHIPPING will have our shipping cost deducted from the total amount in addition to the restocking fee.  If partial order that originally shipped for free is returned, the shipping cost will be subtracted from the refund total based on our original shipping table or per-item basis, depending on which manufacturer the merchandise shipped from and how much we were charged to have a customer's order shipped. All details will be provided in the reply email to a customer's return request.


    Return To Sender Shipments:
    Our products are shipped directly from their manufacturers. They assess restocking fees as high as 30% whenever shipments are returned to them as missed deliveries, refusals or incorrect/insufficient address provided. If order is returned due to refusal upon delivery, incorrect/insufficient shipping address provided, failure to pick up or make alternative delivery arrangements with FedEx, UPS or USPS when a notice is left resulting in a subsequent return, a customer will be responsible for all shipping costs, inbound, outbound, as well as applicable manufacturer restocking fee.


    Defective Merchandise:
    If an  item has a manufacturer's defect, please email us for exchange instructions. Replying to an email order confirmation showing the order number and name is sufficient. Images of the defect will be required. Please attach those to your email request for a product exchange. Please note that not being satisfied with product quality will not qualify for a label of a 'defective merchandise.' All claims have to be reported  within 3 business days of receipt of the merchandise. Items with a defect are exchanged at no cost to a customer.  If exchange is not desired, return of such merchandise is considered a regular return and  a restocking fee above applies.

    Refunds: 
    Refunds are issued back to the original form of payment. Please allow up to two credit card statements for credit to appear.  Credit card issuing banks usually take several days to process refunds on their end and post them into the customer's accounts. Please also note that returns for orders paid for with American Express card (AMEX) will have 3.5% of the original total order amount deducted from the refund total due to fee structure with Amex.
     


2. Exchange Policy

Each exchange is handled as a 'return-new order'. The 10% restocking fee may be waived if a customer is placing a new order for merchandise of approximately the same value and exchange is made within 30 days from receipt. Please contact us for details as each order is unique depending on the merchandise ordered and which manufacturer it shipped from. Exchanges are accepted within 30 days of merchandise shipment, except the duvet covers which need to be returned within 14 days (RMA# for duvet covers has to be requested within 3 days as described above in the Return Policy section).
Only new, unused, unwashed and unaltered merchandise will be accepted. Personalized items and bedding sheets are non-returnable as per our return policy above.  Please package item(s) carefully and send with the original packing slip.  Return shipping charges are responsibility of a customer.  New shipping cost applies on all exchanges unless the product has a manufacturer's flaw. Shipping costs from the initial order are non-refundable. If the initial order qualified for a free shipping, shipping cost we paid will be deducted from a refund total.

3. Order Cancellation or Editing

Once the order is placed, the system does not allow a customer to go back and edit their order.  Please email us as soon as possible after the order is placed with specifics on how you wish to edit your order.  However, depending on the amount of orders, a manufacturer's response time and other factors, we don't guarantee we will be able to cancel or edit any order or that your order has not already entered a shipping process at which point it is non-cancellable. Such orders will ship and need to be returned following our standard return policy.
'Pending' or 'Picking' status on the website is not to be considered a confirmation that an order has not shipped yet. Tracking numbers are often added retrospectively - orders shipped in the morning may get updated with the tracking numbers in the evening. If a customer sends a cancellation email or leaves a voicemail message cancelling the order, the order is not considered cancelled until a confirmation email or a phone call from our representative is returned back to the customer confirming that the cancellation has been completed.

4. Claims And Returned Shipments

Missing / Incorrect / Damaged Merchandise Claims: A customer is responsible for inspecting the merchandise as soon as possible after its receipt. Any claim of missing, incorrect or damaged item(s) has to be received within 3 days of a merchandise receipt for it to be honored. Merchandise is shipped directly from the manufacturers so any such claim have to be initiated within a reasonable time frame in order to be accepted.
If a package is scanned by a delivery agency (e.g. FedEx, UPS, USPS) as delivered but a customer does not have the package, a claim will be innitiated and redelivery arranged. If a customer decides to cancel the order at this point, order will be handled as a return and our standard return policy applies with a 10% restocking fee.

Returned Shipments: Our products are shipped directly from their manufacturers. They assess restocking fees as high as 30% whenever shipments are returned to them as missed deliveries, refusals or incorrect/insufficient address provided. If order is returned due to refusal upon delivery, incorrect/insufficient shipping address provided, failure to pick up or make alternative delivery arrangements with FedEx, UPS or USPS when a notice is left resulting in a subsequent return, a customer will be responsible for all shipping costs, inbound, outbound, as well as applicable manufacturer restocking fee.

5. Privacy Policy

Customers shopping at KidsRoomTreasues.com do not have to worry about security and confidentiality of their personal information.  All personal information, such as names, addresses, phone numbers and email addresses, are kept personal and private.  Customer information is used solely by the employees of Millia LLC, and only for the purposes necessary to conduct our business and to complete orders.

 

When a customer creates an account at KidsRoomTreasures.com, only billing and shipping information is saved under a customer's user name to be used for possible future orders.  No other sensitive information is saved. A customer can access, edit or delete this information anytime they wish by logging into their account. Order history is available under 'account'; feature as well. Credit card information is not saved.

 

Millia LLC does not, under any circumstances, sell or share personal  information, such as names, phone numbers, or email addressed, to any third parties.  We keep this information confident and use it solely for the purpose of fulfilling orders.

6. Transaction Security Policy

When a customer makes a purchase using a credit card, we collect name and shipping and billing address.  No other sensitive information is saved on the server. Our credit card processor does now save credit card information but rather each transaction is handled under a unique transaction number (not a credit card number) to increase security.

Payment information submitted on our website during the checkout process, is  transmitted by highest security 128-bit encryption to  our credit card transaction processor.

 

What is encryption?

Encryption takes meaningful text and numbers and scrambles them into numerical "nonsense" before transmitting them across the Internet. We are using 128-bit encryption, the highest level of encryption available.

The encryption process occurs for information going both directions - from your computer to the server we use, and vice versa. Encryption uses complex algorithmic formulas to create a key that is used to translate the scrambled numerical information back to the original information you have submitted.  Because there are billions of potential numerical sequences, it would take a thief several lifetimes to find the exact key and decipher information that is being transferred.