- Airplane Bedding
- Animal Print Bedding
- Army Camouflage Bedding
- Ballerina Bedding
- Nautical Bedding
- Butterfly Bedding
- Cars and Trucks Bedding
- Construction Bedding
- Cowboy Western Bedding
- Cowgirl Western Bedding
- Damask Scroll Bedding
- Dragonfly Bedding
- Dinosaur Bedding
- Dog - Puppy Bedding
- Paris Eiffel Tower Bedding
- Fairy Bedding
- Fire Truck - Police Bedding
- Fish Tropical Ocean & Seashell Bedding
- Floral Bedding
- Frogs Bugs Monsters Bedding
- Galaxy - Outer Space Bedding
- Horse - Pony Bedding
- Ladybug Bedding
- Luxury - Girls Bedding
- Geometric Modern Bedding
- French Toile Bedding
- Pink Color Bedding
- Peace Sign Bedding
- Pink and Green Bedding
- Pink and Black Bedding
- Pink and Brown Bedding
- Pirate Bedding
- Polka Dot Bedding
- Princess Bedding
- Purple Color Bedding
- Monkey Bedding
- Safari Animals Jungle Bedding
- Sports Theme Bedding
- Surf Bedding
- Skull Bedding
- Train Bedding
- Yellow Color Bedding
- Black and White Bedding
- Minecraft-Like Bedding
- Owl Theme Bedding
- Skateboard Motocross Extreme Sports Bedding
- Elephant Bedding
- Chevron Bedding
- Farm Bedding
Help - KidsRoomTreasures.com Policies
|Help > Policies|
|By placing an order in our webstore, a customer agrees with policies and rules posted on our website.|
|1. Return Policy|
The Company reserves the right to accept or deny any order, return, or claim on a case-by-case basis. Returns are processed through email communication only. We do not handle or process returns over the phone. Orders with fake, incomplete or invalid phone numbers and/or emails will not be processed. If there are any questions regarding our policies or for any details prior to ordering, please emails us.
To check on the status of your refund, please email our customer service support. Simply reply to our order confirmation email with a request for a status of your refund. Although returns are processed within a few days of receipt of the returned merchandise, please note that it may take up to two billing cycles for a credit to show on your statement.
Conditions that have to be satisfied to qualify for a return and a refund:
- Items must be in the original, intact packaging with no damage, ripped wrapping or missing pieces, free of odors, scents, hair or stains - in general resaleable condition.Definition of 'resaleable' would be
merchandise that can be re-sold as brand new to another customer. Please do not attach any sticky notes or personal address labels on the plastic wrapping of a product being returned.
and Return Shipping Charges:
Free Shipping Orders:
Return To Sender Shipments:
|2. Exchange Policy|
exchange is handled as a 'return-new order'. The 10% restocking fee
may be waived if a customer is placing a new order for merchandise of approximately the same value and exchange is made within 30 days from receipt. Please contact us for details as each order is unique depending on the merchandise ordered and which manufacturer it shipped from. Exchanges are accepted within 30 days of merchandise
shipment, except the duvet covers which need to be returned within 14
days (RMA# for duvet covers has to be requested within 3 days as described above in the Return Policy section).
|3. Order Cancellation or Editing|
Once the order is placed, the system
does not allow a customer to go back and edit their order. For orders already processed that can still be cancelled and haven't shipped yet, the cancellation fees are as follows: 4% on orders paid for by American Express card, $5 flat fee for orders with other form of payment. Please email us
as soon as possible after the order is placed. Depending on the amount of orders, a manufacturer's response time and other
factors, we do not guarantee we will be able to cancel or edit any order at any given time or that your order has not already entered a shipping process at which point it is non-cancellable. Such orders will ship and need to be returned following our standard return policy.
|4. Order Tracking and Delayed Shipments|
You can log into your account and check your order status through My Account page, or if you did not create an account at the time of ordering, use your billing email address and zip code to look up your order and its status. Simply choose from My Account or Track Order on the top navigation bar.
|5. Damaged And Returned Shipments|
Missing / Incorrect / Damaged Shipment Claims: A customer is responsible for inspecting the merchandise as soon as
possible after its receipt. Any claim of missing, incorrect or damaged item(s) has to be received by email within 3 days of a merchandise receipt for it to be honored.
Merchandise is shipped directly from the manufacturers so any such claim have to be initiated within a
reasonable time frame in order to be accepted. Please email our customer service with attached images of the incorrect or damaged product. Claims without images will not be honored. The manufacturers review the images, process the claim and reship the merchandise at no cost to the customer.
Returned Shipments: Our products are shipped directly from their manufacturers. They assess restocking fees as high as 30% whenever shipments are returned to them as missed deliveries, refusals or incorrect/insufficient address provided. If order is returned due to refusal upon delivery, incorrect/insufficient shipping address provided, failure to pick up or make alternative delivery arrangements with FedEx, UPS or USPS when a notice is left resulting in a subsequent return, a customer will be responsible for all shipping costs, inbound, outbound, as well as applicable manufacturer restocking fee.
Customers shopping at KidsRoomTreasues.com do not have to worry about security and confidentiality of their personal information. All personal information, such as names, addresses, phone numbers and email addresses, are kept personal and private. Customer information is used solely by the employees of Millia LLC, and only for the purposes necessary to conduct our business and to complete orders.
When a customer creates an account at KidsRoomTreasures.com, only billing and shipping information is saved under a customer's user name to be used for possible future orders. No other sensitive information is saved. A customer can access, edit or delete this information anytime they wish by logging into their account. Order history is available under 'account'; feature as well. Credit card information is not saved.
Millia LLC does not, under any circumstances, sell or share personal information, such as names, phone numbers, or email addressed, to any third parties. We keep this information confident and use it solely for the purpose of fulfilling orders.
|7. Transaction Security Policy|
When a customer makes a purchase using a credit card, we collect name and shipping and billing address. No other sensitive information is saved on the server. Our credit card processor does now save credit card information but rather each transaction is handled under a unique transaction number (not a credit card number) to increase security.
Payment information submitted on our website during the checkout process, is transmitted by highest security 128-bit encryption to our credit card transaction processor.
What is encryption?
Encryption takes meaningful text and numbers and scrambles them into numerical "nonsense" before transmitting them across the Internet. We are using 128-bit encryption, the highest level of encryption available.
The encryption process occurs for information going both directions - from your computer to the server we use, and vice versa. Encryption uses complex algorithmic formulas to create a key that is used to translate the scrambled numerical information back to the original information you have submitted. Because there are billions of potential numerical sequences, it would take a thief several lifetimes to find the exact key and decipher information that is being transferred.