Returns:
Returns have to be received within 30 days
from the date of shipping, except for a duvet covers where RMA#
has to be requested within 3 days of receipt of the merchandise
and received within 14 days.
There are no returns on personalized items such as clocks, growth
charts, etc.
20%
restocking fee or $7.50 applies to all returned orders,
whichever is higher.
Return Instructions:
- Step 1: Please always contact us
for return address and instructions. Orders are shipped directly from
a manufacturer or a distributor and RMA (return merchandise
authorization) number is required on all returns.
Packages received without RMA# (written on the outside of the box)
will be refused.
Since we work with several manufacturers/distributors, we need to provide you with
a correct return address depending on what merchandise you ordered.
Return address may differ from the address listed on the box.
You will be instructed to include either a copy of the packing slip
or a copy of your initial order confirmation, depending on where
the merchandise is being returns plush the reason for a return.
- Step 2: Write the RMA# on the outside
of the box along with the address provided by us. Include the
merchandise which satisfies the conditions described below,
packing slip or a copy of your order confirmation and send back to
the address provided.
- Step 3: Merchandise is inspected upon
receipt and refund is issued, please allow up to two billing
cycles for the refund to show up on your credit card statement.
Initial shipping costs are non-refundable.
To check on the status of your refund, please email our customer
service support. Simply reply to our order confirmation email with
a request for a status of your refund.
Conditions that have to be
satisfied to qualify for a return and a refund:
-
Unused, unwashed, unaltered item(s) only
- Must be in the original
packaging with no missing pieces
- Duvet Covers have to be unopened to qualify
for a return, once unfolded they cannot be accepted for a return
due to sanitary reasons.
RMA# for duvet covers has to be requested
within 3 days of receipt of the package and return received
within 14 days.
- Other returned products have to be received
within 30 days from the date of mailing.
No returns (or exchanges-see
below) are accepted after 30 days from
the date of shipping.
Initial
and Return Shipping Charges:
Initial
shipping charges are non-refundable. Return shipping charges are
responsibility of
the customer unless a product is defective.
Items altered by a customer or without
their original packaging (plastic container/wrapping) may not be
returned or exchanged. Items returned in such condition will not
qualify for a refund and become property of Millia LLC unless a
customer is willing to pay return shipping cost to have the
merchandise shipped back to them.
Free Shipping Orders:
Orders shipped with FREE SHIPPING will have the shipping cost deducted from the total amount
in addition to
the restocking fee. If partial order that originally shipped
for free is returned, the shipping cost will be subtracted from the
refund total based on our original shipping
table. If all merchandise is returned (with no original free
shipping) and our actual cost to ship the order was higher
than our shipping table quote, the difference will be deducted from
the refund total.
Defective Merchandise:
If an item has a manufacturer's defect, please email
us for exchange instructions. All claims have to reported within
3 business days of receipt of the merchandise. Items with a defect are exchanged at
no cost to a customer. If exchange is not desired, return
of such merchandise is considered a regular return and
restocking fees above apply.
Exchanges:
Each
exchange is handled as a 'return-new order' and restocking fees
may apply. Exchanges are accepted within 30 days of merchandise
receipt, except the duvet covers which need to be returned within 14
days (RMA# has to be requested within 3 days as described above).
Only
new, unused, unwashed and unaltered merchandise will be accepted.
Please package item(s) carefully and send with the original
packing slip. Return shipping charges are
responsibility of
the customer. New shipping cost applies on all exchanges
unless the product has a manufacturer's flaw. Shipping costs from the
initial order are non-refundable.
Refunds:
Please allow up to two credit
card statements for credit to appear.
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