kidsroomtreasures.com
Fun Kids Bedding For All Ages

    

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Free Shipping On Orders Over $199 *see details    

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  Baby Bedding
  Toddler Bedding
  Girls Bedding
  Boys Bedding
  Teen Bedding
  Duvet Covers
  Ballerina Bedding
   Butterfly Bedding
  Princess Bedding
  Camouflage Bedding
  Construction Bedding
  Cowboy-Cowgirl
  
Western Bedding
  Dinosaur Bedding
  Fire Truck Bedding
   Galaxy Bedding
  
Outer Space Bedding
   Ladybug Bedding
   Nautical Bedding
  Pirate Bedding
   Polka Dot Bedding
  Safari Bedding
  Sports Bedding
  Train Bedding
  Bed Sheets
        Crib Sheets
        Twin Sheets Sets
        Full Sheets Sets
        Queen Sheets Sets
  Bed Skirts
        Toddler Bedskirts
        Twin Bedskirts
        Full Bedskirts
        Queen Bedskirts
  Blankets & Throws
  Changing Pad Covers
  Clocks
  Cloths Hampers
  Crib Mobiles
  Drawer Knobs
  Framed Prints
  Growth Charts
  Lamp Shades
  Personalized
  Pillows
  Rugs
  Wall Borders
  Wall Hangings
  Wall Sticker
  Window Drapes
  Window Valances
 
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Help > Policies
1. Return / Exchange Policy


 
Returns:

Please always contact us for return address. Orders are shipped directly from a  manufacturer or a distributor and RMA (return merchandise authorization) number is required on most returns. Since we work with several manufacturers/distributors, we will need to provide you with a correct return address and manufacturer's return instructions. 
Always include a copy of a packing slip and reason for return along with the merchandise.

20% restocking fee or $7.50 applies to all returned orders whichever is higher.  
The following conditions have to be satisfied to qualify for a return and a refund:

  • Unused, unwashed, unaltered item(s) only
  • Must be in the original packaging with no missing pieces
  • Duvet Covers have to be unopened to qualify for a return, once unfolded they cannot be accepted for a return due to sanitary reasons. Return authorization number RMA# is required on all Duvet Cover returns. This has to be requested within 3 days of receipt of the package and return received  within 14 days.
  • Other products are accepted for a return within 30 days from the date of mailing.  No returns (or exchanges-see below) after 30 days from the date of receipt.  

Return shipping charges are responsibility of the customer unless a product is defective.  Items altered by a customer or without their original packaging (plastic container/wrapping)  may not be returned or exchanged.  Items returned in such condition will not qualify for a refund and become property of Millia LLC unless a customer is willing to pay return shipping cost to have the merchandise shipped back to them.
 
Orders shipped with FREE SHIPPING will have the shipping cost deducted from the total amount in addition to the restocking fee.  If partial order that originally shipped for free is returned, the shipping cost will be subtracted from the refund total based on our original shipping table. If all merchandise is returned (with no original free shipping) and our actual  cost to ship the order was higher than our shipping table quote, the difference will be deducted from the refund total.

Defective Merchandise:
If an  item has a manufacturer's defect, please email us for exchange instructions. All claims have to reported  within 3 business days of receipt of the merchandise. Items with a defect are exchanged at no cost to a customer.  If exchange is not desired, return of such merchandise is considered a regular return and  restocking fees above apply.

Exchanges:
Exchanges are accepted within 30 days of merchandise receipt. Only new, unused, unwashed and unaltered merchandise will be accepted. Duvet covers have to be unopened. Please package item(s) carefully and send with the original packing slip.  Each exchange is handled as a 'return-new order'.  Return shipping charges are responsibility of the customer.  New shipping cost applies on all exchanges unless the product has a manufacturer's flaw. Shipping costs from the initial order are non-refundable. Restocking fee on exchanges is 10% or $7.50 whichever is higher.

Refunds: 
We strive to process refunds as fast as possible. Please allow up to two credit card statements for credit to appear.

Where to Send My Return/Exchange?
The return locations differ based on whether the product has a manufacturer's defect or a customer wants a return or an exchange.  Please emails us before mailing your return and we will reply with the exact return address based on your specific order. In your shipment, please include a copy of the original packing slip and a letter stating the reason for the return or exchange.
 

2. Missing, Incorrect Item(s) or Damaged/Lost/Misdelivered Merchandise
All claims of  missing, wrong item(s) sent or damage have to be reported  within 5 days after a shipment is received.  No exceptions.  Please inspect your merchandise as soon as possible after its receipt and contact us within the 5 day time frame for your claim to be honored. Merchandise is shipped directly from the manufacturers / distributors so any such claim have to be reported within a reasonable time frame in order to be accepted.
3. Privacy Policy

Customers shopping at KidsRoomTreasues.com do not have to worry about security and confidentiality of their personal information.  All personal information, such as names, addresses, phone numbers and email addresses, are kept personal and private.  Customer information is used solely by the employees of Millia LLC, and only for the purposes necessary to conduct our business, e.g. to complete and ship orders.

When you make a purchase using a credit card, we collect your name and shipping and billing addresses.  For your security, no other sensitive information is saved on the server for reference purposes. Our credit card processor does now save credit card information but rather each transaction is handles under a transaction number (not a credit card number) to increase security.

When you create an account at KidsRoomTreasures.com, only your billing and shipping information is saved under your user name to be used in possible future orders you may place in our store.  No other information is saved. You can access, edit or delete this information anytime you wish.  Your credit card is never saved on our server.

Millia LLC does not, under any circumstances, sell personal  information, such as names, phone numbers, or email addressed, to any third parties.  We keep this information confident and use it solely for the purpose of fulfilling orders.

4. Transaction Security Policy

Payment information submitted on our website during the checkout process, is  transmitted by highest security 128-bit encryption to  our credit card transaction processor.

What is encryption?

Encryption takes meaningful text and numbers and scrambles them into numerical "nonsense" before transmitting them across the Internet. We are using 128-bit encryption, the highest level of encryption available.

The encryption process occurs for information going both directions - from your computer to the server we use, and vice versa. Encryption uses complex algorithmic formulas to create a key that is used to translate the scrambled numerical information back to the original information you have submitted.  Because there are billions of potential numerical sequences, it would take a thief several lifetimes to find the exact key and decipher information that is being transferred. 

 

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