*   Transaction Retrieval Fee: If a customer has a question about delivery or a charge to the card and initiates inquiry through a credit card issuing bank without contacting our customer service first, a $10.00 penalty fee is assessed to a customer's account to cover the administrative expenses associated with gathering and submitting bank required documentation.  By placing order in our store, you agree to comply with this policy.

**  Chargeback Processing Fee: If a customer has a question about delivery or a charge and  initiates chargeback through the credit card issuing bank without contacting our company first, a $30.00  penalty fee will be applied to the card used for purchase to cover the administrative expenses associated with gathering and submitting bank required documentation.  By placing order in our store, you agree to comply with this policy.

Defective Merchandise:
If an  item has a manufacturer's defect, please email us for exchange instructions. Items with a defect are exchanged at no cost to a customer.  If exchange is not desired, return of such merchandise is considered a regular return and 15% restocking fee applies.

Exchanges:
Please package item(s) carefully and send with the original packing slip.  Each exchange is handled as a 'return-new order'.  Return shipping charges are responsibility of the customer.  New shipping cost applies on all exchanges unless the product has a manufacturer's flaw. Shipping costs from the initial order are non-refundable.

Refunds: 
We strive to process refunds as fast as possible. Please allow up to two credit card statements for credit to appear.

Where to Send My Return/Exchange?
The return locations differ based on whether the product has a manufacturer's defect or a customer wants a return or an exchange.  Please emails us before mailing your return and we will reply with the exact return address based on your specific order. In your shipment, please include a copy of the original packing slip and a letter stating the reason for the return or exchange.
 

Customers shopping at KidsRoomTreasues.com do not have to worry about security and confidentiality of their personal information.  All personal information, such as names, addresses, phone numbers and email addresses, are kept personal and private.  Customer information is used solely by the employees of Millia LLC, and only for the purposes necessary to conduct our business, e.g. to complete and ship orders.

When you create an account at KidsRoomTreasures.com, only your billing and shipping information is saved under your user name to be used in possible future orders you may place in our store.  No other information is saved. You can access, edit or delete this information anytime you wish.  Your credit card is never saved on our server.

Millia LLC does not, under any circumstances, sell personal  information, such as names, phone numbers, or email addressed, to any third parties.  We keep this information confident and use it solely for the purpose of fulfilling orders.

Payment information submitted on our website during the checkout process, is  transmitted by highest security 128-bit encryption to Paypal, our credit card transaction processor.

What is encryption?

Encryption takes meaningful text and numbers and scrambles them into numerical "nonsense" before transmitting them across the Internet. We are using 128-bit encryption, the highest level of encryption available.

The encryption process occurs for information going both directions - from your computer to the server we use, and vice versa. Encryption uses complex algorithmic formulas to create a key that is used to translate the scrambled numerical information back to the original information you have submitted.  Because there are billions of potential numerical sequences, it would take a thief several lifetimes to find the exact key and decipher information that is being transferred.