Returns:
Please always contact us
for return address. Orders are shipped directly from a
manufacturer or a distributor and RMA (return merchandise
authorization) number is required on most returns.
Since we work with several manufacturers/distributors, we will need to provide you with
a correct return address and manufacturer's return instructions.
Always include a copy of a packing slip and reason for
return along with the merchandise.
20%
restocking fee or $7.50 applies to all returned orders
whichever is higher.
The following conditions have to be
satisfied to qualify for a return and a refund:
-
Unused, unwashed, unaltered item(s) only
- Must be in the original
packaging with no missing pieces
- Duvet Covers have to be unopened to qualify
for a return, once unfolded they cannot be accepted for a return
due to sanitary reasons. Return authorization number RMA# is
required on all Duvet Cover returns. This has to be requested
within 3 days of receipt of the package and return received
within 14 days.
- Other products are accepted for a return within 30 days from the date of mailing.
No returns (or exchanges-see
below) after 30 days from
the date of receipt.
Return shipping charges are
responsibility of
the customer unless a product is defective.
Items altered by a customer or without
their original packaging (plastic container/wrapping) may not be
returned or exchanged. Items returned in such condition will not
qualify for a refund and become property of Millia LLC unless a
customer is willing to pay return shipping cost to have the
merchandise shipped back to them.
Orders shipped with FREE SHIPPING will have the shipping cost deducted from the total amount
in addition to
the restocking fee. If partial order that originally shipped
for free is returned, the shipping cost will be subtracted from the
refund total based on our original shipping
table. If all merchandise is returned (with no original free
shipping) and our actual cost to ship the order was higher
than our shipping table quote, the difference will be deducted from
the refund total.
Defective Merchandise:
If an item has a manufacturer's defect, please email
us for exchange instructions. All claims have to reported within
3 business days of receipt of the merchandise. Items with a defect are exchanged at
no cost to a customer. If exchange is not desired, return
of such merchandise is considered a regular return and
restocking fees above apply.
Exchanges:
Exchanges are accepted within 30 days of merchandise receipt. Only
new, unused, unwashed and unaltered merchandise will be accepted.
Duvet covers have to be unopened. Please package item(s) carefully and send with the original
packing slip. Each
exchange is handled as a 'return-new order'. Return shipping charges are
responsibility of
the customer. New shipping cost applies on all exchanges
unless the product has a manufacturer's flaw. Shipping costs from the
initial order are non-refundable. Restocking fee on exchanges is
10% or $7.50 whichever is higher.
Refunds:
We strive to process refunds as fast as possible. Please allow up to two
credit card statements for credit to appear.
Where to Send My Return/Exchange?
The return locations differ based on whether the product has a
manufacturer's defect or a customer wants a return or an
exchange. Please emails us
before mailing your return and we will reply
with the exact return address based on your specific order. In your
shipment, please include a copy of the original packing slip and a
letter stating the reason for the return or exchange.
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