Help - Ordering and Shipping

Help > Ordering & Shipping
 1. Product Availability

Majority of merchandise sold in our store is shipped directly from the manufacturers.
Millia LLC does not guarantee products ordered will be available in a manufacturer's physical stock at all times and/or in quantities ordered.  Although we strive to keep stock information as accurate as possible, occasional stock discrepancies may occur.  If a product is backordered or no longer available, a customer will be contacted with details.

If an items is curently unavailable / out of stock, a customer has a choice of adding an email address to a waitlist for that item.  System will send a notification email once the item is restocked by the manufacturer and becomes available again for purchase.

 2. Using the Shopping Cart - How To Place An Order

When you see an item you'd like to purchase, simply click "Add to Basket" next to the item. That puts the item in your shopping basket and takes you to the Shopping Basket page, where you'll be able to view the items you've added to your cart. You can also change the quantity of each item you've selected and remove items, if you want. From your cart, you can either proceed to checkout or continue to shop.

 3. How to Checkout

The first step before Checkout is to review your order on the Shopping Basket page. You can change quantity or remove item(s) from your basket. Be sure to click on "Update" to save the changes. When you are satisfied with your order, click "Checkout," and you will be taken through four steps to complete your purchase.

If you are already signed in, the system displays your billing/shipping information. Please review for accuracy and click "Continue".

If you are not yet signed in when you click on "Checkout", the system displays a screen where it gives you a choice to either log in to your existing account, create new account, or place order without account as a guest. If you decide to create a new account, please keep in mind that after you save your billing/shipping information, the system will take you to the storefront. Please click on "Checkout" again to resume checkout process. System will then display your billing/shipping information, please click "Continue".

Choose desired shipping and payment options and click "Continue". You will be asked to enter a payment information.  Once you click "Continue", your order will be recorded by the system and Invoice screen will be displayed.

 4. Payment Options

We accept following online payments:
- Visa, Master Card, American Express, Discover, Paypal, Google Checkout

 5. Order Acceptance

$15 minimum merchandise total is required for any order to be processed. 
There may be certain orders that we are unable to accept and must cancel although they satisfy our minimum order total requirement. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or typographical errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment method has been debited, we will issue a credit to your payment method in the amount of the charge.

  6. Sales Tax

Since our company is registered and resides in the State of Utah, we are required by law to collect 6.85% Utah State Sales and Use Tax on orders being sent to a location within a state of Utah.

 7. Track Order Status

You can log into your account and check your order status through My Account page, or if you did not create an account at the time of ordering, use your billing email address and zip code to look up your order and its status. Simply choose from My Account or Track Order on the top navigation bar.
Policy regarding tracking information: If a package is not tracking, please wait at least 24 hours for a delivery agency to update their records. In rare occasions, the package might not show any scan until it reaches a destination city which may be even a week or longer. This happens almost exclusively due to a human error of a missed scan at a facility of origin. For this reason, we reserve the right to wait 14 days for domestic shipments and 21 for shipments coming from overseas before we start processing a reshipment due to no tracking.

 8. Shipping Costs and Times - US and International


US Continental 48 States

Estimates for HI AK PR GU APO/FPO*

Merchandise Total           Shipping Cost

$0 - $199.99 ...................$4.99
$200.00 and up ................Free

Merchandise Total           Shipping Cost

$15.00 - $39.99.....................$29.99
$40.00 - $49.99.....................$39.99
$50.00 - $79.99.....................$44.99
$80.00 - $99.99.....................$49.99
$100.00 - $139.99.................$54.99
$140.00 - $159.99.................$59.99
$160.00 - $199.99.................$64.99
$200.00 - $249.99.................$69.99
$250.00 - $299.99.................$74.99
$300.00 - $349.99.................$79.99
$350.00 - $399.99.................$84.99
$400.00 - $499.99.................$89.99
$500.00 and up .................20%

*Note: These are pre-payment amounts added during checkout. They may be adjusted per order basis based on dimensional weight and/or destination and character of the merchandise ordered. A customer will be contacted if actual rate is higher than quoted above.

Most orders ship directly from the manufacturers via UPS or FedEx ground, usually within 1 - 7 business days. Clocks, framed prints, growth charts and personalized items are made-per-order and may take 5-10 business days to ship. HI, PR, AK, US territories, APO/FPO - some manufacturers will not ship directly to these destinations. We will forward these packages through our office. Please allow up to 4 weeks for delivery.

For complete details on our policies click here.

International Customers and Destinations

Customers with non-US credit card, please use our partner, Global Shopex, for deliveries worldwide or within USA. Same applies to US customers wanting to ship internationally. Find out more details here.

 10. How to Cancel or Edit Order

Once the order is placed, the system does not allow a customer to go back and edit their order.  Please email us as soon as possible after the order is placed with specifics on how you wish to edit your order.  However, depending on the amount of orders, a manufacturer's response time and other factors, we don't guarantee we will be able to cancel or edit any order or that your order has not already entered a shipping process at which point it is non-cancellable. Such orders will ship and need to be returned following our standard return policy.
'Pending' or 'Picking' status on the website is not to be considered a confirmation that an order has not shipped yet. Tracking numbers are often added retrospectively - orders shipped in the morning may get updated with the tracking numbers in the evening. If a customer sends a cancellation email or leaves a voicemail message cancelling the order, the order is not considered cancelled until a confirmation email or a phone call from our representative is returned back to the customer confirming that the cancellation has been completed.

When emailing, please reply with your request to the email order confirmation you received which will include your order number, name and order details.