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Help
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Ordering & Shipping |
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| 1.
Product Availability |
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Millia LLC does not guarantee products ordered will be
available in physical stock and/or in quantities ordered.
Although we strive to keep stock information as accurate as possible,
occasional discrepancies between online and physical stock may
occur. If this is the case, a customer will be contacted with details.
All items offered in our store
are considered to be in stock unless an Out of
Stock message is displayed. Items shown as Out of Stock are currently unavailable,
and a customer has a choice of adding an email
address to our waitlist for that item. System will send a
notification email once the stock for that item is replenished.
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| 2.
Using the Shopping
Cart-How To Order |
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Order ONLINE
or by mail (see
our mailing address)
When you see an item you'd like to purchase, simply click
"Add to Basket" next to the item. That puts the item in your
shopping basket and takes you to the Shopping Basket page, where you'll be
able to view the items you've added to your cart. You can also change
the quantity of each item you've selected and remove items, if you want.
From your cart, you can either proceed to checkout or continue to shop.
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3. How to Checkout |
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The first step before Checkout is to review your order on
the Shopping Basket page. You can change quantity or remove item(s) from
your basket. Be sure to click on "Update" to save
the changes. When you are satisfied with your order, click
"Checkout," and you will be taken through four steps to
complete your purchase.
If you are already signed in, the system displays your
billing/shipping information. Please review for accuracy and click
"Continue".
If you are not yet signed in when you click on "Checkout",
the system displays a screen where it gives you a choice to either log
in to your existing account, create new account, or place order without
account. If you decide to create a new account, please keep in mind that
after you save your billing/shipping information, the system will take
you to the storefront. Please click on "Checkout" again to
resume checkout process. System will then display your billing/shipping
information, please click "Continue".
Choose desired shipping and payment options and click
"Continue". You will be asked to enter a payment
information. Once you click
"Continue", your order will be recorded by the system and
Invoice screen will be displayed. |
| 4.
Payment Options |
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We accept following online payments:
- Visa, Master Card, American Express,
Discover, Paypal
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5. Order Acceptance |
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$15 minimum merchandise total is
required for any order to be processed. Orders that don't satisfy
the minimum will be automatically cancelled.
There may be certain orders that we are
unable to accept and must cancel although they satisfy our minimum order
total requirement. We reserve the right, at our sole
discretion, to refuse or cancel any order for any reason. Some
situations that may result in your order being canceled include
limitations on quantities available for purchase, inaccuracies or
typographical errors in product or pricing information, or problems
identified by our credit and fraud avoidance department. We may also
require additional verifications or information before accepting any
order. We will contact you if all or any portion of your order is
canceled or if additional information is required to accept your order.
If your order is canceled after your payment method has been debited, we
will issue a credit to your payment method in the amount of the charge. |
| 6.
Sales Tax |
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Sales
tax is charged only on orders sent within the State of Utah. This means
that all Utah State residents pay sales tax, as well as the out of state
customers requesting their orders be shipped to Utah residents.
Since
shipping and handling charges are considered part of
the product, we are required by the law to calculate Utah state tax from the
combined total of merchandise plus shipping/handling charges.
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7. Track Order Status |
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We will gladly provide details about the status of your
order,
please contact us with a
request and we will try to reply as soon as possible. |
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8. Shipping Costs and Times |
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At this time, our merchandise can be shipped
within 48 US contiguous states only. We cannot ship to AK, HI,
APO/FPO or other foreign destinations.
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Shipping Cost Table |
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Merchandise
Total
Shipping Cost
$15.00 - $29.99.......................$9.00
$30.00 - $39.99.....................$10.00
$40.00 - $49.99.....................$11.00
$50.00 - $79.99.....................$12.00
$80.00 - $99.99.....................$13.00
$100.00 - $139.99.................$14.00
$140.00 - $169.99.................$15.00
$170.00 - $198.99.................$16.00
$199.00 +.................................Free Note:
Glass Framed Prints incur additional heavy weight fee of
$5.00. |
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Orders
are shipped via UPS Ground.
Delivery
times fluctuate between 8-15 days considering all items ordered are in stock;
backordered items will take longer. |
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9. Shipping Outside of the
Continental US |
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Unfortunately, our
distributors do not ship outside of continental US. We cannot
accept orders for Hawaii, Alaska, PO Boxes, APO/FPO addresses, Puerto
Rico or other US territories and foreign destinations.
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| 10.
How to Cancel/Edit Order |
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Once the order is placed, the system
does not allow you to go back and edit the order. Please email us
as soon as possible after the order was placed with specifics on how you
wish to edit your order and we will gladly help you. However,
depending on amount of orders, shipping times and other
matters, we don't guarantee this option will always be available within
the first 24 hours.
You may
cancel your order upon request.
We advise you submit your request the same day the order was placed to
make sure your order has not yet entered the shipping process. Please include the order number and billing name. Refund will be
issued in a form in which a payment was received.
If you have any further questions, please, feel
free to contact us.
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